Gartner: Recommendations for New CIO Responsibilities

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It’s been said that change has never happened this fast, and it will never be this slow again. Ain’t that the truth?

If you’re reading this blog, chances are you’ve made great progress in adapting your business and IT systems to the digital age we live in. Yet, recent research by Gartner concludes that the traditional roles of the CIO and IT organization are far too limited for the quickly evolving digital world.

Some takeaways of that research:

Scope and Style
“Information and technology must become the orchestrators/integrators, which includes harnessing shadow IT.”

Speed and Innovation
“CIOs and IT organizations need to react to business moments, experimenting and exploiting technologies at the nexus and beyond.”

Skills and Vendors
“IT organizations need to acquire new skills, talent and business partners. Traditional procurement does not go beyond tried and tested vendors, and onboarding new startups and SMBs with specialized skills and experience is often a problem.”

Infrastructure and Operations
“IT organizations need a DevOpps capability. IT needs to move more aggressively toward cloud and mobile platforms.”

Risk and Cybersecurity
“Traditional approaches to minimizing technical risk do not provide a sufficient framework for engaging in digital business.”

Recommendations For Updated CIO Responsibilities:

  1. Clarify enterprise digital leadership roles, responsibilities and required collaboration.
  2. Promote and harmonize three subcultures within IT — operator, innovator and guardian — as a foundation to address digital transformation.
  3. Facilitate a digital business strategy to address the scope issue.
  4. Develop a bimodal IT capability to address the speed, innovation and vendor issues.
  5. Renovate the IT core to address the infrastructure and operations issue.
  6. Develop, acquire, source and retain talent to address the skills issue.
  7. Lead the change from IT governance to enterprise digital governance to address risk and integration issues.

Key Conclusions:

  • “CIOs are expected, by both the CEO and CIO, to play the most significant role in digital leadership.”
  • “CEOs see it more as a team game, with the CIO as orchestrator.”

We’ll dissect some of these points in the coming days. For now, which of the above recommendations trouble you the most?

About Tony Johnson

Innovative helps you balance your business requirements, service levels, staff and infrastructure to make your IT as effective as possible. Tony Johnson is Vice President of Operations at Innovative and has been helping clients optimize their IT spend and operations since 1983.

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